Live chat

[Mdt765]

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be more consistent. 

 Has this service now finished or is it available when suits ee?

[Mdt765]

Thank you I tried uninstalling and reinstalling and have even lost the choice to ring up now🤷‍♂️ 

I like to speak to a person regarding upgrades plus my app says can have a no fee upgrade yet if do it online it's wanting nearly£300 just to add to the confusion. 

[Schockwave]

@Mdt765 , if you scroll down, click on help and then scroll down, it should say “talk to us”, is that not there?

[Shaliny2002]

Hi

[Chris_S]

Hi @Shaliny2002 Are you trying to access live chat?

Chris S

[Owain123]

can I pay my bill on 29 plz 

[Schockwave]

Hello @Owain123 ,

Welcome to the community,

This is not customer service and we have no account access and do not know who you are, you will have to speak to customer service and discuss this with them.

[XRaySpeX]

@Owain123 : If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

[Graves4081]

I'm pay monthly broadband and on my ee app live chat doesn't seem to show up in the help section 

[Graves4081]

EE broadband customer hear. I'm pay monthly broadband and on my ee app live chat service doesn't seem to want to show up and the app is up to date 

[Schockwave · Accepted solution]

Hello @Graves4081 ,

Welcome to the community,

Live chat is only for customers on monthly mobile contracts, not broadband or pay as you go, but several of us have noticed and reported that it has disappeared, even though we should have it.