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Live chat

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Mdt765
Investigator
Investigator

‎10-05-2025 01:45 PM

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be more consistent. 

 Has this service now finished or is it available when suits ee?

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Schockwave
EE Community Star
EE Community Star
In response to Graves4081

‎22-07-2025 11:30 AM

Hello @Graves4081 ,

Welcome to the community,

Live chat is only for customers on monthly mobile contracts, not broadband or pay as you go, but several of us have noticed and reported that it has disappeared, even though we should have it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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140 REPLIES 140
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Dizlowe
Contributor
Contributor

‎09-04-2025 02:59 PM

Is there no Live Chat anymore?

Have tried to access through app and online but no option just the option to call?? 

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Matt_124
EE Community Star
EE Community Star
In response to Dizlowe

‎09-04-2025 03:07 PM - edited ‎09-04-2025 03:07 PM

Live Chat is available in the EE App for Pay Monthly Mobile customers under Help > Message Us.

Screenshot_20250409_150610.jpg

 

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Dizlowe
Contributor
Contributor
In response to Matt_124

‎09-04-2025 03:21 PM

I am pay monthly and I clicked on help just says forum, call us or write to
us no messaging service available
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Dizlowe
Contributor
Contributor
In response to Matt_124

‎09-04-2025 03:22 PM

Hi

I am Pay Monthly and I clicked on Help but message us option just 'Call us', 'Write to us' or 'Community Forum'

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Peter_W
EE Community Support Team
In response to Dizlowe

‎09-04-2025 05:15 PM

Hey @Dizlowe, you should definitely see the 'Message us' option if you're on Mobile Pay Monthly. 

Are both your app and phone fully up to date at the moment?
Peter

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XRaySpeX
EE Community Star
EE Community Star
In response to Dizlowe

‎09-04-2025 05:32 PM

@Dizlowe : How do you pay monthly & what do you get for it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Dizlowe
Contributor
Contributor
In response to Peter_W

‎09-04-2025 05:59 PM

Hi

Yes phone is fairly new and I updated app to latest version so not sure why I'm not getting right options.

I have 2 phones on pay monthly contract still have 12 months left and my landline and broadband in contract 

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Schockwave
EE Community Star
EE Community Star
In response to Dizlowe

‎09-04-2025 07:11 PM

@Dizlowe , I have reported this, as I have the same problem, and found out that others have the same problem, EE are looking into this, so will have to wait and see if the next update solves the problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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Dizlowe
Contributor
Contributor
In response to Schockwave

‎09-04-2025 08:32 PM

@Schockwave  ok thanks good to know it's not just me