Live chat

[Mdt765]

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be more consistent. 

 Has this service now finished or is it available when suits ee?

[Schockwave]

Hello @Graves4081 ,

Welcome to the community,

Live chat is only for customers on monthly mobile contracts, not broadband or pay as you go, but several of us have noticed and reported that it has disappeared, even though we should have it.

[Graves4081]

I have an overdue ee broadband bill that needs to be paid off by the 29th July or my services will be disconnected but on the ee app there's only a call option but my mobile signal is terrible so I thought live chat would have been fixed on the app 

[Schockwave]

@Graves4081 , you can pay here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg