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Resolved! SMS not arriving, ported lyca to ee.

I ported my lyca SIM to EE on Thursday, they asked me wait for 24h until the process is complete.And after that , I can now make and receive calls but SMSs are still no arriving?? Need OTPs from time to time, become a headache. If anybody knows what'...

SecretX by • Investigator
  • 685 Views
  • 15 replies
  • 1 Helpful

Resolved! App not showing remaining data

For months and months now, my app cannot tell me how much data I have remaining. It always says something like “Something went wrong. Please try again in a few minutes.”It’s been months! Is this a known issue? I’ve reinstalled/signed out so many time...

Resolved! Slow Dispatch of new phone

I was in store last Thursday morning where we upgraded my mums phone. It’s the IPhone 14 128gb in white I believe. We were told we would likely receive it Friday as it was early enough in the day but if not we’d get it Saturday. But it hasn’t come an...

Hwa_Star by • Investigator
  • 75 Views
  • 5 replies
  • 2 Helpful

Currently in NZ and the data is no longer working

I have the same problem as you. Currently in NZ and the data is no longer working either. No way to change the plan to roaming ROW. I’m going to have to cancel this plan and get a local sim if it is not fixed soon

Satellite Messaging

Hi Team,Do you have plans to enable satellite messaging on the EE network?I know emergency SOS is currently enabled, but more countries are now rolling out sending sms by satellite.Of course I’m talking about iPhones here after the iOS 18.5 rollout....

Brilliant service.

I was served by Amanda-Jane in your Silverburn Store. Glasgow on 12/5/25. Her service and knowledge was amazing and she was very patient in helping me with several problems.  She is an asset to your company. I was very grateful to her and her help.Ma...

Unable to receive SMS messages

Hello . I transferred my old number from lycamobile to ee, everything was normal, but I couldn't receive the SMS. I need the OTP code of messages from GP, my child's school. I brought it to the store twice and they checked and they made an appointmen...

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