Live chat

[Profile closed]

where’s the live chat gone from the account when you go contact us it only gives me “call us” can someone explain to where it’s gone all of sudden as I need to speak to someone. 

[UkzVortex]

No that is not point WE are all asking where as live chat gone

[Luca95]

Hello 

[Leanne_T]

Hi @Luca95 

Thanks for coming here. 

Do you have a query we can help you with? 

Leanne.

[Smileysal]

@UkzVortex I give up, they are not listening that this option has gone for everyone and IS NOT on the app or the website, just keep churning out the same answers like robots! Time to move networks maybe?!

[James_B]

Hi @Smileysal,

Live chat is still available in the EE app for all eligible accounts.

If your account type can't be supported by our live chat teams (Small business, pay as you go, some legacy broadband services etc.), or if you aren't registered as the legal owner of the account - you won't see the option in the help section of the app.

James

[UkzVortex]

Live chat is gone for everyone and my account pays monthly and the new EE account

[UkzVortex]

I agree there not listing 

[Smileysal]

@James_B  not true, everyone keeps telling you guys that live chat is no longer available for ANYONE, when are you going to start listening!?!?!?!!

[Sunday12]

Hi

[Katie_B]

Hi @Sunday12. 

Welcome to the community. 

How can we help?

Katie