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How do I access online chat

Dotty1955
Explorer
 
162 REPLIES 162
Leanne_T
EE Community Support Team

Hi @kamal00 

Do you have a query we can help you with? 

Leanne 🙂

alanyafolawiyo
Visitor

Hi I have missed a payment because it came at the wrong time so I’m not sure how much I have to pay and they haven’t tried again 

@alanyafolawiyo : If you pay by DD & it failed, EE will try again in 7 days time. Don't make a manual payment yet as it will go towards next month's bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Amierose
Visitor

hi how can i pay my due payment

James_B
EE Community Manager
EE Community Manager

Hi @Amierose,

Welcome to the EE Community. 🙂

Please see Pay Your Mobile or Broadband Bill | Billing Help | EE to view all the available payment methods.

Thanks

James

Chelseam99
Visitor

Hi 

James_B
EE Community Manager
EE Community Manager

Welcome to the EE Community, @Chelseam99 🙂

How can we help?

James

Mahima0206
Investigator
Investigator

I need to have a live chat support as soon as possible because my services has suspended even after paying the bill. Please guide me to get through the live chat in order to resume them

Leanne_T
EE Community Support Team

Morning @Mahima0206 

Thanks for coming to the community. 

If available, chat will show in your EE app Help section. 

How long ago did you pay the bill? 

This can take up to 24 hours to process.

Leanne.

Hi need helps