Hi my app not working

[NikkiD7]

I have spoken to EE today as my app won’t work and I can’t log in completely on a pc etc. Can’t see bills or gift data. Apparently I’m not the only one having this issue so am now waiting for tech to contact me to see what can be done.

[Schockwave · Accepted solution]

Hello @NikkiD7 ,

Welcome to the community,

Have you asked EE to do an account refresh, then delete your app and reboot the device and reinstall the app? This usually solves the problem.

[Mackenzie12177]

I have exactly the same for months. Every time I ring no one seems to know how to fix it. I can't see my bills or upgrade or anything. Very poor. I think a complaint is coming 

[Schockwave]

Hello @Mackenzie12177 ,

Welcome to the community,

Have you asked EE to do an account refresh?

Also make sure that you have the latest app installed.

[NikkiD7]

Update!!! Not sure what happened but after a few days I got a call asking to log in as all fixed 

[Schockwave]

@NikkiD7 , glad to hear it is all fixed, I take it you have logged in ok?

[NaziaRehman]

i delete it

[Ritu_D]

Good morning @NaziaRehman 

Are you facing issues with the App? Could you give me more information, and I will try to help you. 

Thanks 

Ritu 

[NikkiD7]

All fixed 

[Ritu_D]

That's great @NikkiD7 

Thanks for letting me know. 

Ritu