App push notifications

[Andrew799]

I have an iPhone 15 Pro with the latest version of he EE app. If I try to enable push notifications in the app I get an error “please try again in a while”

I have tried deleting and reinstalling the app. Notifications are enabled in iOS settings. I’ve no idea what else to try. 

I joined EE on SIM only in November and have received several marketing texts to upgrade to an iPhone 17 Pro and get a £10 per month discount, however in the app it says I’m not eligible to upgrade - why do these marketing messages get sent if I’m not eligible? And why would I not be eligible? 

[Linzi_H]

Hi @Andrew799 

Welcome to the Community.

If you're using the most up to date version of the EE app, and your device is up to date with the latest software updates, this is also what I'd suggest trying first. 

I'd also suggest trying to delete cookies/cache before trying the steps below again. 

To enable notifications within the EE app, this is located in Profile> Settings and Permissions> Manage Settings> Alerts> Toggle Push Notifications On. If this is the path you're following and seeing an error, please check you have granted the EE app notification permission in the Settings of your phone. On your iPhone, this should be Settings> Apps> EE> Notifications. 

If you're still no further forward after these next steps, then reach out to our team, and our technical support area will be able to review this with you. 

For your upgrade, as you joined EE on SIM Only, you'll need to have completed 6 months of your contract before upgrading to a device. I am sorry for the confusion with the text messages. When you speak with our team, please flag this to them so we can investigate this further.

I hope this helps,
Linzi 

[Andrew799]

Thanks for replying. Yes that’s the path I’ve followed. Clearing cookies cache and history makes no difference. 

 seems a bit odd to send marketing messages inviting me to upgrade when I’m not eligible? 

[Andrew799]

In addition I just installed the app on my iPad. Exact same error. I will gladly contact customer services, but as this is such a niche issue I have my doubts that they will know how to resolve? 

[Linzi_H · Accepted solution]

Thanks for letting me know @Andrew799. I am sorry this still isn't resolved for you. 

Our technical support team will be able to review your online account and raise a ticket for further investigation if needed. The team can also review any messages you've received about upgrading, and make sure the information you get moving forward is accurate.

If you'd prefer, you can Fill out our complaints form, and a dedicated member of the team will be in touch within the next 7 days.

Linzi