How do I access online chat

[Ali_A]

Hi @Smelomahlangu18 
 

You can make payment through the EE app, via the Online account, by calling Customer Care or using the generic payment link
Or if you want to pay by bank transfer you can find the details on our Ways to Pay page.
 

You can check your balance by texting BILL to 150

Ali

[Prasanna3]

Hello 

[Leanne_T]

Hi @Prasanna3 

Thanks for coming to the community 🙂

Do you have a query we can help you with? 

If you would like to discuss your account, please see the Contact Us page for ways to get in touch with one of our guides. 

Leanne.

[terencefrancisw]

I Leanne,I can't phone any numbers,they all come up ....not registered on network,I can't even phone 150 for EE,that too comes up notregistered on network.I don't know my model number,but it a Samsung.

[Mod Edit - removed mobile number, please don't share anything identifiable in public]

[Peter_W]

Thanks @terencefrancisw, if you haven't already I would recommend checking our network status checker to see if we're aware of any network outages in this area.

If this all looks good, restarting your phone, or removing and reinserting the SIM can often help too. 

If you continue to struggle, you can contact our customer care team via the 'Help' section of the EE app, just select the option for 'Message us'

Peter