Cannot login to ee.co.uk with specific user agents

[1Mark1]

Hi there,

the ee.co.uk site is truly terrible. I just spent 90 minutes trying to login, only to find out that the common user agent

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36

Does not work when you try to login and I had to change it to manually

Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Mobile Safari/537.36

In order to login.

Upon further investigation EE's site does not let you login with chrome 127 which is ridiculous.

[1Mark1]

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0

Doesn't work either.

[Chris_S]

Hi @1Mark1 I'd recommend clearing your cookies and cache on those browsers, then if you still have issues getting logged in, I'd recommend trying a different web browser. Chris S

[1Mark1]

I've already tried with incognito both in chrome and Firefox (which is equivalent to clearing the cookies). And I get the same behaviour, I cannot login without editing the user agent. 

[Chris_S]

@1Mark1 Thanks for letting me know, could I just check, have you downloaded the latest version of those browsers?

[1Mark1]

I do.

[Katie_B]

Hi @1Mark1. 

Thanks for getting back to us. 

I have just tested logging in using Chrome 127 and this has worked. 

I'd recommend reporting this to our technical care team so they can take a further look into your account. 

Katie