EE NHS perk won’t generate code

[Teraud9]

I have logged on to my EE perk account as I am due an upgrade. 
I have 5 codes left to use but it will not generate me a code. 
I have spoken to EE who where going do something with my account but this has not worked. 
I ring EE again and there is no specific dept to help. 
what do I do now as I need to upgrade my phone 

[Linzi_H · Accepted solution]

Hi @Teraud9 

Welcome to the Community. 

I'm sorry that our team over the phone hasn't been able to help with your Perk account. Please don't worry, as I'm confident we can get this sorted. 

I'll send over a Private Message to take a few details, and I will reach out to the Perk team on your behalf. 

Linzi