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EE refusing to add perk code discount.

SammyxVine90
Contributor
Contributor

‎28-11-2025 04:26 PM

Hi,

I took out an addition line a couple of days ago and I would like to add a perk code discount which will give me 20% off the monthly bill. I called 150 today and the two different agents I spoke to refused to add the perk discount. They said that you can only add a perk code at the point of sale. Is this true?

What is also odd is that I have multiple lines on my account with Perk codes, and they were all added after the sale with no problem. I am thinking of returning the phone now as I am unable to get the 20% discount....

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎28-11-2025 04:36 PM

No, Discount codes may be applied by calling CS within 30 days of purchase if it wasn't at PoS when buying a new contract or upgrading. They cannot be applied mid-term.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Christopher_G
EE Community Support Team

‎28-11-2025 06:37 PM

Hi @SammyxVine90 

The Perk discount can only be added through ee.co.uk and must be done by entering the code in the voucher code box at checkout.

If you ordered online, our customer support team may be able to help you organise a return so that you can re-order with a Perk discount code.

This Perks, Discounts & Customer Benefits help page has the full terms of the discount.

Chris

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SammyxVine90
Contributor
Contributor
In response to XRaySpeX

‎28-11-2025 07:58 PM

It's only been 4 days since I took out the contract so I wondering if I have to return the phone now...

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SammyxVine90
Contributor
Contributor
In response to Christopher_G

‎28-11-2025 07:59 PM

That's strange because I have seen people add codes within the first couple of days of taking out the contract...

0 Helpful
Leanne_T
EE Community Support Team
In response to SammyxVine90

‎29-11-2025 08:45 AM

Hi there @SammyxVine90 

As @Christopher_G has advised, this would need to be added when you placed the order.

If you would like to discuss your options for a return, give us a call on 150 and the team will be happy to help 🙂

Leanne,

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