Application error: a client-side exception has occurred

[thisisbrit]

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???

[RichardMoore]

Hi, where is the solution for this? I'm trying to enter a competition and I can't, also the app is full of error codes for me. Very frustrating.

[Leanne_T]

Hi @RichardMoore 

Thanks for coming to the community and making us aware your EE app is showing error codes. 

Which error message is showing when you log in? 

Can you access your EE account online through a web browser? 

Leanne 🙂

[QCLU]

Same question

[whitehurstw]

Still not working and getting the same message with all access to my account:

Application error: a client-side exception has occurred (see the browser console for more information).

Can you check what is happening please.

[Peter_W]

Hi @whitehurstw.

Thanks for reaching out to us here on the Community 😊

Is it via the EE App or the browser version of your account that you're seeing this error?

If you've tried one but not the other, can you please give this a check to see if it's doing the same?
Peter

[RussFletcher]

This feature has been broken for a very long time, what's going on?  I need access to billing for my business accounts!

[Katie_B]

Hi @RussFletcher. 

Thanks for coming here. 

Are you experiencing this via the EE app or your EE account online?

Speak soon, 

Katie

[RussFletcher]

Hi Katie,

Thanks for getting back to me.  This is via my account online.  I like to download the monthly bill and file in my accounts ready for my annual tax return.  The last time I made contact by phone to get the invoices emailed was December.  I was told that there was a known issue with the account management feature and that the IT guys were working to fix it, but it had not worked for months.  It's my end of year next week and I'd like to get my invoices up to date (Jan to present) and I'm still unable to do it from my account online.
R 🙂

[Katie_B]

Thanks so much for confirming @RussFletcher. 

So we can get these to you as quickly as possible, I'd recommend giving us another call so the team can provide you with an update. 

It may be that a ticket needs to be raised for this to be fixed on your account.

[RussFletcher]

Thank you Katie.