Application error: a client-side exception has occurred

[thisisbrit]

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???

[Leanne_T]

Hi @thisisbrit 

Can you try deleting cookies and cache and opening a new web browser, o you get the same error message? 

Leanne 🙂

[VettieH]

Im getting this too and its driving me nuts.  is there a fix yet? Ive tried deleting cookies/cache as was suggested.

[Leanne_T]

Hi @VettieH 

Thanks for coming here. 

Do you get this message as soon as you log into your EE account? 

How long has this been happening? 

Leanne 🙂

[kimact7]

i have same message when i try to see my mobile plan. it seems like conflict with 2 registered mobile numbers.

[VettieH]

I've only switched over about 2 weeks ago and it's been like this from the start. It's on both my mobile and laptop through both the app and the website. The app says it can't show my mobile bill right now but shows my broadband fine and neither app or website show my mobile plan, just that error message when I click on mobile. 

[Leanne_T]

Hi @VettieH 

I am sorry to hear this, please call us on 150 and the team will certainly get this looked into for you. 

Leanne.

[354-]

Another instance of application error - client side error

[Leanne_T]

Morning @354- 

Have you tried clearing cookies and cache and opening a new web browser, do you get the same error message? 

Leanne 🙂 

[354-]

@Leanne_T - Seems to be working now; I didn't clear any cookies or cache since posting.

(If I decided not to use the MyEE web portal at all, I would never known, that this error (w/c)ould happen.) 

[Leanne_T]

Thanks for coming back and letting me know @354- 

Leanne 🙂