Application error: a client-side exception has occurred

[thisisbrit]

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???

[EEWebsiteSucks1]

The EE website is absolutely awful. Nothing ever works, it's like they dont want my money.

[Katie_B]

Hi @EEWebsiteSucks1. 

I am sorry to hear you are experiencing issues with the website. 

Please could you let us know what is happening so we can look into this further?

Katie

[daniel_hiscock]

im getting the 

Application error: a client-side exception has occurred (see the browser console for more information).

Whenim trying to unlock my phone

[Katie_B]

Hi @daniel_hiscock. 

Thanks for coming here. 

Have you been able to gain access to your phone? if yes, please try clearing cache and cookies. 

What phone are you using?

Katie

[Will190]

I've got the same error message as well

[Leanne_T]

Hi @Will190 

Thanks for posting on the community. 

Where are you seeing this error message, is this in your EE account? Have you tried clearing cookies and cache and trying again? 

Leanne.