cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Application error: a client-side exception has occurred

thisisbrit
Investigator
Investigator

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???

33 REPLIES 33

how to solve this?

 

Linzi_H
EE Community Support Team

Hi @Karanjachari 

Welcome to the Community.

Are you seeing this error through your main online account or the EE app?
What is it you're trying to do when this error appears? 

Linzi 

hi Linzi,

opened EE on my laptop to view my plans

regards,
Linzi_H
EE Community Support Team

Thanks for letting me know @Karanjachari 
Have you also been able to try the app, and do you see the same error message there?
Have you tested this on a different device or web browser?

Linzi