07-02-2024 08:13 PM
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???
Solved! See the answer below or view the solution in context.
11-05-2025 01:12 PM
how to solve this?
11-05-2025 03:18 PM
Welcome to the Community.
Are you seeing this error through your main online account or the EE app?
What is it you're trying to do when this error appears?
Linzi
11-05-2025 03:25 PM
11-05-2025 03:37 PM
Thanks for letting me know @Karanjachari
Have you also been able to try the app, and do you see the same error message there?
Have you tested this on a different device or web browser?
Linzi