Application error: a client-side exception has occurred
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07-02-2024 08:13 PM
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???
Solved! See the answer below or view the solution in context.
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11-05-2025 01:12 PM
how to solve this?
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11-05-2025 03:18 PM
Welcome to the Community.
Are you seeing this error through your main online account or the EE app?
What is it you're trying to do when this error appears?
Linzi
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11-05-2025 03:25 PM
opened EE on my laptop to view my plans
regards,
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11-05-2025 03:37 PM
Thanks for letting me know @Karanjachari
Have you also been able to try the app, and do you see the same error message there?
Have you tested this on a different device or web browser?
Linzi

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