Application error: a client-side exception has occurred

[thisisbrit]

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???

[EEWebsiteSucks1]

The EE website is absolutely awful. Nothing ever works, it's like they dont want my money.

[Katie_B]

Hi @EEWebsiteSucks1. 

I am sorry to hear you are experiencing issues with the website. 

Please could you let us know what is happening so we can look into this further?

Katie

[daniel_hiscock]

im getting the 

Application error: a client-side exception has occurred (see the browser console for more information).

Whenim trying to unlock my phone

[Katie_B]

Hi @daniel_hiscock. 

Thanks for coming here. 

Have you been able to gain access to your phone? if yes, please try clearing cache and cookies. 

What phone are you using?

Katie

[Will190]

I've got the same error message as well

[Leanne_T]

Hi @Will190 

Thanks for posting on the community. 

Where are you seeing this error message, is this in your EE account? Have you tried clearing cookies and cache and trying again? 

Leanne.

[JYGSTER]

I'm. having same issue - whether using edge chrome or firefox or safari browser on Windows 11 or IOS even app cannot display bill  - just says 'its our fault not yours' and try again later - it's been three days now and can't view and then pay bill.

[Alex_H]

Hi @JYGSTER,
 

Welcome to the EE Community

If you are unable to access your bill on both the website and app I would recommend reaching out to our technical team so they can take a look into your account to help.

If it is regarding your mobile bill, you can text BILL to 150 to check how much the most recent bill is also.

Alex
 

[JYGSTER]

Hi Alex_H

Thanks - got through on 150 and to a Tech Guide named Skye - she was very helpful. Got the bill paid over the phone which was the priority as it was due today and she assured me the tech team will be looking at trying to resolve this over the next day or so for me. First time I've had an issue with EE website or the app.

Thanks very much for your time.