No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???
Thanks for letting me know @Karanjachari Have you also been able to try the app, and do you see the same error message there? Have you tested this on a different device or web browser?
I’m getting the same error too while trying to track my order. Problem is I’m a brand new customer and I have no idea if it’s confirmed my order or not. No email, text. Nuthin. It’s even taken my £30 upfront cost so now I’m thinking EE have pulled a runner on me 😱!!
Hi. Thanks for having a look. Are you able to provide me any confirmation as I’m still not able to see any order on my end? I’m at work so can’t call anybody atm.
I'm afraid we don't have access to accounts via these public forums, so it's not something we'll be able to obtain for you directly.
Our team are open between 8am and 9pm weekdays, and 8am and 8pm at the weekend, so fingers crossed you should be able to find a time to get in contact so we can check this out.
