App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[Paul261050]

My account shows no data - specifically 0MB of 0MB. History of top ups showed that I paid on the 19th of last month so something should be showing. At the same time I have no internet and no 4G signal on my D-link router. Are these connected? According to EE there are no 4G problems in my area.

[XRaySpeX]

@Paul261050 , @YichunSu : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.

The lack of signal is something else.

[Paul261050]

Thanks for the reply. It's sort of encouraging to know that the data problem is not unknown, though it's the first time I've encountered it. Discouraging that the lack of signal is a separate issue - couldn't see how they could be connected but hoping that fixing one might fix both. Still, it was odd that both happened at pretty much the same time after years without either problem.

[wilco58]

What's the point of havng a bloody app if it doesn't work ....

And have to keep checking on the message 150....

Does my head in 

[Joandmaz]

How long is this going to go on for, seriously.... Weeks now,  ive had enough... Not goid enough 

[Paul261050]

Interested to see that your device shows no signal, like mine, as well as showing no data. Just in case I topped up my account - money accepted, credit shown and email sent to me - but still no data shown. Two phone calls to no purpose - at one point the EE man said that I had 694GB on my account(!) then revised that to zero. I asked about the lack of signal - he didn't seem to know. Sent complaint form to EE (that didn't work properly either at first). Looks like system is broken but operatives don't seem to be aware. I can only wait.

[Sheldon_]

Does anyone know when EE are going to fix the App?

it’s a bit of a joke having an app with no information in it. 

many thanks

[XRaySpeX]

@Sheldon_ : Reading thro' this thread it's obvious that nobody knows. It's not just the app.

[Mustafa365]

Plenty of people have complained, but it's getting on for 3 weeks now that it's been out of action.  

[grsdev]

@Sheldon_ The app isn't at fault. It's the back-end from which the app gets its data that is messed up. You get the same zero allowance being shown if you log into the online version of My EE.

This is the second time in as many months that the service has gone down. I think it's fair to assume that the people responsible for this are digging deeper into it than last time or it would have been fixed in less than the 3 weeks it's been offline this time around.