App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[Applecart123456]

I’m not having issue on ee app no

[Hoschie2001]

Yeah, hallelujah it’s working again.

[StephenO1]

This issue seems to have been fixed today. Hooray!

[G_M_D1]

Account now showing all my usage and allowance data in in the app - thank you

[Maximus13]

Hi. I have had the same trouble today. And done exactly the same as you. And after hour's of wasted time. Still didn't speak to anyone or told how to access my account. I was just told in a text how much data I have used ( which was wrong)

[Leanne_T]

Hi @Maximus13 

Have you tried deleting the app and reinstalling from the play/app store? 

Can you access your account details if you log into ee.co.uk? 

Leanne 🙂