App not showing data, minutes or texts
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01-11-2022 11:31 PM
My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.
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03-11-2022 09:35 PM
Data information on th EE App is missing (says OB remaining) when I know I have plenty
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03-11-2022 09:36 PM
MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-11-2022 09:40 PM
Thank you
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03-11-2022 09:41 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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03-11-2022 10:10 PM
Even that is hit and miss.
I have two PAYG SIMs. One is reporting correct amounts of data in response to texting AL to 150. The other is reporting well over 100 GB available when it can't exceed less than half of that, even accounting for data roll-over and boosts.
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04-11-2022 01:42 AM
In my account online shows 0 minutes 0 data 0 texts.
Couple of days like this
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04-11-2022 11:23 AM
Why aren’t my minutes and data not showing on my account when I have just topped up and not used and minutes or data
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04-11-2022 01:10 PM
MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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04-11-2022 03:55 PM
I topped up a few days ago and it is saying I have no data or minutes but I have only made 1 phone call and use WiFi at home
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04-11-2022 05:27 PM
@Mick481 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
