App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[ldrac]

Data information on th EE App is missing (says OB remaining) when I know I have plenty 

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[ldrac]

Thank you 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[grsdev]

Even that is hit and miss.

I have two PAYG SIMs. One is reporting correct amounts of data in response to texting AL to 150. The other is reporting well over 100 GB available when it can't exceed less than half of that, even accounting for data roll-over and boosts.

[Sonello]

In my account online shows 0 minutes 0 data 0 texts. 

Couple of days like this

[1Barney123]

Why aren’t my minutes and data not showing on my account when I have just topped up and not used and minutes or data

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[Mick481]

I topped up a few days ago and it is saying I have no data or minutes but I have only made 1 phone call and use WiFi at home

[XRaySpeX]

@Mick481 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.