App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[GEDCOLLI1961]

Yesterday my ee app was showing a balance of 21gb of data remaining plus add ons in my £20 pack today it is showing data remaining as nil but if i text  balance to 150 the correct amount of data is showing have restarted phone but no difference app still showing as nil data remaining 

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[JAMESROSS1502]

I have a £1 talk plan for an emergency phone for my wife.It renews every week at £1 which gives her 100 minutes talk time,200 texts and 10mb data(never uses)it renewed today AS Thursday 3rd November and the only allowance is the data.What happened to the 100 minutes and 200 texts on the paln

[XRaySpeX]

@JAMESROSS1502 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[Sorineu]

I am on PAYG on EE for a long time and with all the data boosts I reached 15 GB of data. Unfortunatelly, after my last top up two days ago the EE app is showing me 100 MB remaining on my pack ending în 28 days. Din I lost all my data accumulated along the years, and why. Thanks. 

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[Michalis1]

• Hallo. I cant view my remaining data  and the minutes of phone calls in the EE app. Is there a problem?

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

[sanroctms]

When I go into the MyEE app, it shows I have no data available. The same appears when I access my account online. However, when I check the balance by texting 150, it days I have over 17gb remaining. Why is the app wrong?

[XRaySpeX]

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.