EE Community info & News

Welcome!  Here you will find updates and info about the Community

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Forum Posts

Meet our Community Stars

Whether you're visiting the EE Community for the first time, or you're a regular visitor, you've probably read a post from one of our Community Stars. The Community Stars are our local neighbourhood superheroes who give up their spare time to help ou...

James_B by EE Community Manager
  • 2527 Views
  • 0 replies
  • 5 Helpful

Meet our Community Team

I am proud to introduce you to our amazing team of EE Staff who work super hard to make the EE Community a great place to visit. Not to be confused with our excellent team of Community Stars - our most trusted, knowledgeable and dedicated members, he...

James_B by EE Community Manager
  • 3732 Views
  • 0 replies
  • 3 Helpful

EE Community - How to guide

Hi, Welcome to our fresh new Community.  Whether you are a new member or have been with us for years, I thought it would be useful to give some pointers on mastering the basics of using the Community to get the help you need. You don't need to regist...

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Sean_D by Former EE Community Manager
  • 7152 Views
  • 0 replies
  • 7 Helpful

Community badges and how to earn them

To keep things lively, we like to have some fun as well as create a little bit of healthy competition. As part of this, we have lots of great badges that you can earn whilst you are using the EE Community.    Everyone can earn badges, and there are l...

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Sean_D by Former EE Community Manager
  • 9367 Views
  • 0 replies
  • 74 Helpful

EE Community Star program

We created the Community Star program quite a few years ago to recognise the exceptional contributions of our more active members.  Our Stars have a real passion for helping others and sharing their wealth of knowledge and experience which make them ...

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Sean_D by Former EE Community Manager
  • 8212 Views
  • 0 replies
  • 36 Helpful

EE Community guidelines

Welcome,   We want you to get the most from your experience in the EE Community.  To make this possible we have some guidelines that should ensure our community is an enjoyable, friendly and informative place to visit for all who choose to do so.   T...

Sean_D by Former EE Community Manager
  • 7105 Views
  • 0 replies
  • 5 Helpful

Mobile network not working

It is now 8 hours that I can not make phone calls from my mobile, some numbers will work but most of them not.When trying to contact EE from my landline (as my is not working) their lines will not work. some of them do ring but will cut off after a s...

Call

I just booked a call back, 30 minutes later I received a text saying good talking to me, except I hadn’t spoken to anyone, let alone Ethan who claimed I had. I would still like to talk to someone 

Foote by Visitor
  • 21 Views
  • 1 replies
  • 2 Helpful

Positive Feedback

Hi!Can see a lot of similar posts but no answer.Is there a feedback form or email address to leave positive feedback? I didn't get the text survey after my phone call today and wanted to give positive feedback for Ellie who was great.Thanks! 

Resolved! EE job application, but no response

I applied for a retail advisor role, and was given an online interview to perform. After completing this interview I was emailed that I would get a response in the next few days. It’s been almost 2 weeks with no response. I would like to know the upd...

Resolved! Help with Recruitment process and assessment

 Hello, I recently applied for a job at EE and I went to check my applications 2 days later to the initial date and I noticed that it said “complete your assessments” however, I’ve been looking through my emails and through my profile and haven’t bee...

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Chels1907 by Investigator
  • 220 Views
  • 5 replies
  • 4 Helpful

Resolved! Send compliment

Hi, Just had a really lovely chat with an agent from Newcastle - who was checking in to see how my services are, what EE could do to make things better etc. Is there a way to pass on some praise / a compliment? He was really outstanding. I'm ashamed ...

hazrazaz by Explorer
  • 210 Views
  • 1 replies
  • 1 Helpful