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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60681 Views
  • 69 replies
  • 14 Helpful

Move bill

I wish to transfer my account to a personal SIM only contract and to change direct debit

Anita101 by • Visitor
  • 391 Views
  • 2 replies
  • 3 Helpful

Previously a customer, can't get a new contract

I closed my account and transferred my number to another provider last month, but signal is awful so I want to come back to EE. I tried to purchase a new contract with a brand new email address (that I'd literally just created for this) and a differe...

Upgrade SIM Only after 1 Month?

My 2 year phone+plan expired about 1 month ago, I did the upgrade and signed up for another 2 years SIM only.When I login into EE I still have the upgrade option, does this mean I can actually upgrade again when I want but just keep starting a fresh ...

Marus by • Contributor
  • 666 Views
  • 6 replies
  • 2 Helpful

Early upgrade

Hi. So i currently have the s22 ( 89pm )and am able to upgrade for £100 plus trade in of the s22. My question is the phone am after is £ 100 pm... so does that mean my dd just increases by the difference between plans ?Sorry if sounds stupid .... new...

Bought in EE store Unlimited data broadband sim

Bought in EE store Unlimited data broadband sim.Explained I wanted to use the SIM for broadband only no calls.  Up to 1000GB/month £35 month.Only just checked my third bill only to find out I am the 600 GB phone plan.Any recommendations how I can sor...

linmc by • Investigator
  • 610 Views
  • 5 replies
  • 1 Helpful

Not collecting Direct Debit

Recently joined EE, set up to pay by Direct Debit. The details are correct (as far as I can tell, obviously the first 4 digits of the account number aren't visible) but the payments aren't being collected. This results in the service being suspended ...

Cancel my contract

I have reached the end of my 2 year contract and would like to cancel. Can I not do this online? Been waiting forever to get through

lisac1xx by • Visitor
  • 361 Views
  • 1 replies
  • 1 Helpful

G

Yeah how does someone cancel a contract because this MF don't even put it on the online ee app and it's driving me crazy

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