Re deposit

Kezza24 · ‎15-01-2023

I placed my order in nov 22 and had to pay a 100 deposit as it would be held for a while then put back in my bank and now when I looks on my bills it doesn’t mention my deposit why’s this and when will I get this

Chris_B · ‎15-01-2023

@Kezza24 if you’re referring to the upfront cost that cost has to be paid and it’s not a deposit that you get back. It’s the upfront cost you have to pay as that tariff doesn’t cover the whole cost of the device and plan.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎15-01-2023

Sounds more like a refundable security deposit. I should phone CS & ask for it to be refunded or if not, when? I would expect it to be more like after 3 months.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T · ‎16-01-2023

Hi @Kezza24

Thanks for coming here.

If you give us a call on 150 the team will let you know when you will receive the refund for the deposit 🙂

Thanks.

Leanne.

Kezza24 · ‎16-01-2023

So now it’s saying it’s been paid back when I’ve never received it so looks
like I’ve lost out

Leanne_T · ‎16-01-2023

Hi @Kezza24

Have you spoken to our customer care team on 150?

Leanne.