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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60681 Views
  • 69 replies
  • 14 Helpful

Phone cut off before contract end date

I have two numbers on my contract. The end date states that my contract end date is the 28th October 2022; however, one of the numbers has been disconnected today. I pay my bill on the 2nd of the month, so I should still have a month left? 

Shoonjm1 by • Investigator
  • 782 Views
  • 6 replies
  • 2 Helpful

Re: Changes to my plan

What area did you go through, was it billing, Technical support or something else...I need to discuss with someone but seem to be going round in circles? cheers 

SueH10 by • Investigator
  • 666 Views
  • 8 replies
  • 0 Helpful

EE Perk code not working

I have the option to upgrade at anytime, it costs £100.00 to upgrade to the Samsung Z Fold 4, it will cost £100 a month.I applied my 20% perk code and it gives the message "Coupon is not applied due to invalid coupon code provided".Please explain

DD669 by • Investigator
  • 496 Views
  • 3 replies
  • 0 Helpful

Payment date

Hi my bill was due out today I can’t pay until the 20th how do I do this so I don’t get a bad credit mark? 

Military discount

With the 20% Military discount on a monthly contract, does the discount come off the monthly cost or just the upfront cost?Thanks 

Resolved! Unable to apply F&F discount to upgrade.

Hello everyone,I’m facing a bizarre issue. A friend of mine who works at EE provided me with her FandF discount code as I was looking at upgrading to the new iPhone 14 Pro. However, when I put the desired package in the basket and try to apply the di...

Contract

Hi, my contract has ended so it says I can upgrade. Am I at a point where I own my device? And can reduce my contract payment. I am going on Mat leave and keen to make savings where possible. What options do I have? Thanks, Ruth 

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