I payed for 3 phones back in November and went in store to collect them and was told I couldn’t even though the sales team specifically sent it to that store for me to pick up!
My mum is and has been the account holder on mine and my families phone contact accounts as it made sense for us all to be under 1 contract so it ends up being cheaper and we get better deals. Unfortunately my mum is now disabled and cannot make it to the store to collect the phones and so I was going to the store as her power of attorney (I sent of all the power of attorney documents 1 year ago and had them approved by EE) to collect the phones.
I was then told by a very rude manager of the Chiswick high road store in London, that I couldn’t collect them as they were too high value and the phones were in high demand (whatever that means)! I was in total shock and called EE customer services that said he was in the wrong but they cannot do anything as EE over the phone and EE in store have different policies and they couldn’t tell the store manager what he can and cannot do.
I asked the manager of the store to have the phones returned back to EE so I could get them refunded and we will take our business elsewhere.
I’ve just seen that EE has not returned the deposit for these phones and have now began to charge me for all 3 phones even though we don’t have them.
Someone from EE needs to sort this out!
