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dimmerdom1969
Visitor

‎14-01-2023 11:30 AM

I am trying to upgrade my phone and it’s saying that I am not the account holder so I can’t sign into anything but I am the account holder

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎14-01-2023 11:35 AM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Chris_B
EE Community Star
EE Community Star

‎14-01-2023 11:36 AM - edited ‎14-01-2023 11:39 AM

@dimmerdom1969  You’ve set yourself up as an account user not the bill payer .  You can change that within your account 

If you're the account holder, you can switch from user to bill payer in My EE. Just go to Account settings > Manage numbers

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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