I ended up going to the EE shop, they too couldn't get through on
0800 079 8586 (over 200+ attempts, it literally says the number on my phone). There is no queue, you just have to keep trying and competing with the rest of the word and hope for a gap in order to connect to someone on that number. I don't think anyone has time for that
@XRaySpeX Well, clearly I must have been lying just to make you look bad ????
And those helpful thumbs up really did find that solution helpful, and are certainly not at all fake thumbs up from paid members of EE or other Forum Community staff... clearly
So, what I found is that for "Pay As You Go", your package gets deactivate after a certain period... even if you top up, it's not a new package (which means I have money on my account, but there is no obvious way of using it, this seems a bit unethical)
However, we did get through on >>>150 <<<. that actually worked and I feel a bit of a fool for not being able to get through myself.
I think it was options
2 (any other enquiry)
3(Technical support)
And then the option to speak to the advisor
The advisor on the other end kindly helped convert some of the credit (£10) in to a new package
... however the money will keep coming off of my account with a package until there is no more (then I'll get tones of text message from 150/EE telling me I need to add money to my account, hassling daily at all hours, and I will return to blocking 150 and all EE spam calls)
I believe one can cancel the package and renew it any time, but that's not easy to remember in terms of timing, and certainly not easy to find the options (possibly 150), its certainly not on the EE app as far as I could tell
So, You can cancel your package and renew it (That's not entirely what the concept of "Pay as you go" generally means to most people)
However, to those that have put money on your account and you find you have no internet, it is NOT JUST THE CASE that your account has been deactivated (as practically every answer on this forum suggests, with a self proclaimed helpful thumbs up),
IT IS ALSO PROBABLE (and not unlikely) you did not RENEW your "package" and EE cancels your package if not renewed after a certain period (I dont know what that grace period is)
Putting money on to your account which I have often done via: ee.co.uk/bills-payments/mobile/fast-payment
Will not help, it just means you've aded money to your account and it seems to just sit there (unless you have an active package)
You have to by a new package *150 can do this for you (they can use money on your account), EE store can do this for you, or simply buying a new pay as you go card from a shopping centre will do this
Canceling, then renewing packages is still some what obscured (its not clear), and I think that is intentionally so.
There's no money in Pay As You Go, they want to make it difficult for you, even if they have to provide this route legally
So the question remains
1) how to easily cancel the things they call a "Package" since many of us just want to ... well ... pay as you go
Is it a matter of timing? Should we wait, maybe an hour before 28 days has gotten to the end, and then call 150 to cancel the package, or is there an easier way?
2) It use to be the case that I could just use the link above and I could buy credit to use for internet access, I would like to just easily add pay-as-you-go money to my account online (or not should I choose), but now I also have to reactivate a package. I don't see a way of buying and cancelling packages via the app. That link above use to be the way I would put money on my account that I could then use for the internet. Do I now have to cancel a package, reactivate, cancel, reactive? and should that be via 150/shop/store card, or is there a more direct route?
It's clear that EE and most other networks, don't want us just to "pay as you go" but knowing how to cancel packages and reactivate them easily, should allow this legal route, but it needs to be clearer
