Is it possible to reactive my pay as you go sim?

[aimike]

I saw the response to this

https://community.ee.co.uk/t5/Pay-as-you-go/My-Pay-as-you-go-account-has-been-closed/m-p/1618285#M75...

It is possible I have not made a payment on the phone for a while (more than 6 months), but I may have.
I havent needed to use it very often (this is why I use pay as you go)

But I think the number is still mine, I just made a payment of £10 in it says I have something like £29 on the account which is strange

It seems like you are still accepting my money for my number, but is it possible you have sold my number to someone else

When I phone my self with my number its obviously engage, which I think implies it's still my number

I cant find a phone number to contact anyone on, all the numbers and emails on the ee site seem to relate to buying more credit or phones
I thought it was against the law in the uk to not give suitable phone numbers or ways to contact.  This forum often seems to have many with auto responses, I do not think this a method of contact if the conversation isn't a 2 way process..

How can I contact someone about this, I would like to keep my number and I would like to be reimburse (I keep trying to pay, you keep taking my money for the phone number I provide, but I can not use the internet).

I am wondering, is it legal to take money for a service not provided, surely my payments should have been rejected?

[aimike]

Ah what wasn't clear to me is
PAYG SIMs vs PACKAGE

To me
* A Sim is a physical bit of hardware you put into your phone
* A PAYG SIM is version of this sim that is should be for the "pay as you go"
where as
* A "package" is marketing concept hoped to force you into something similar to a contract, yet keep it branded in  as "pay as you go" 


So when someone says
"your PAYG SIM may have gone... " that implies that one would have to buy a new SIM, get it unlocked somehow, or something else (the fear of losing your phone number is incited when SIM is mentioned as being possibly locked / hibernated) .  Not that a marketing concept "package" needs buying / unlocking / renewing

But, it's usually just a mater of "buying a new package" and everything works again

[XRaySpeX]

I think you are confusing "package" with "pack" the old name for PAYG 30-day plans, now called by EE as "plans". It's not just marketing concept but something concrete & useful that you can buy. or not as you choose. A rose by any other name ...

A contract is a contract is a contract, usually with a 1 or 2 year commitment, unlike PAYG.