Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16336 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26351 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 54677 Views
  • 69 replies
  • 14 Helpful

Early upgrade fees charged

Logged into my account to look at upgrading second line. Had emblazoned all over the page that with this phone and package, no early upgrade fee. Imagine my delight to have additional charges on my first bill of 41.21 EARLY UPGRADE FEE, and the 30 up...

Debz8 by Investigator
  • 324 Views
  • 1 replies
  • 2 Helpful

Phone Deals and Constract

Hi there,  I'm planning to get the new Samsung S22 Ultra 5G from EE mobile phone deals. I am a student and I have Samsung A50 to trade-in so I was wondering how many discounts can I get to purchase the new Samsung S22 Ultra. I'm aiming for a 40GB pla...

hello_98 by Visitor
  • 317 Views
  • 1 replies
  • 1 Helpful

Stolen/lost tablet

I tried to call EE to report a stolen/lost pay monthly tablet. It states on their website that they are committed to offering 24/7 customer service however when you press list/stolen phone on their website it tells you to call 150 from a pay monthly ...

Sean352 by Visitor
  • 395 Views
  • 3 replies
  • 3 Helpful

Trade in

To trade in a Samsung s10 to get £22 off a month. Did it have to be an ee phone or can it just be any old phone. I have a refurbished one that I bought outright a couple of years ago, it was not part of a contract

Jacibc by Visitor
  • 283 Views
  • 1 replies
  • 0 Helpful

Roaming

I payed for a roaming plan on the 12th June expecting to get one months roaming for £10.my bill date is 23rd of the month and I’ve been charged £4.52 and £10 for roaming. Do I assume correctly that if I end the service before my next bill date I will...

JG1701 by Visitor
  • 319 Views
  • 1 replies
  • 1 Helpful

Bill

Ee faild to take money from my card bcs no had money. Do i need go in store or can i transfer to them bcs i have sort code acc number.? 

Account suspended before bill due

Hi , I have had my account suspended this morning even though there’s a direct debit in place and the bill ain’t due till the 31st. Why do we bother setting up direct debits if you’re going to suspend services for payments that you take on time month...