Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 67918 Views
  • 72 replies
  • 15 Helpful

charges after contract has been cancelled

I have cancelled my contract and it comes to an end tomorrow. My new sim card hasnt arrived yet from my new service provider. I have 2 questions:1: my contract end date is 27th. Does this mean it's midnight on 27th that it comes to an end of does tha...

teshaw by Visitor
  • 768 Views
  • 1 replies
  • 1 Helpful

MIS SELLING OF SIM PLAN

Hello EE. 10 days ago on Wednesday 16th November, I went to the EE store in Trinity Square, Colchester with a view of changing networks. I explained to the sales person Sam, that I was with Sky mobile who are on O2 network which is patchy in my area ...

Switching

My contract ends on 30 November 2022 & I am switching from EE to O2 on sim only but don’t know what date I can tell EE I’m leaving them, can it be today or does it have to be on the 30th? Also how do you cancel your contract? Can it be done by loggin...

Bex56 by Visitor
  • 1084 Views
  • 2 replies
  • 2 Helpful