Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59768 Views
  • 69 replies
  • 14 Helpful

EE does what they want with your money….

Paid £190 for the Apple Watch ultra and I didn’t arrive. Phoned customer services and cancelled the order The advisor said that the refund would take about 3 to 5 days. Phoned to chase up the refund and EE have decided to deduct the money from my out...

Coney3173 by Investigator
  • 462 Views
  • 2 replies
  • 3 Helpful

access charges how much???

Having just switched from Vodaphone owing to poor customer service I am a bit miffed to get billed for .73P a minute "access" charge for 084,087,09 and 118  numbers.  For one thing it's a bit steep.  For another I was given no warning about these cha...

incorrect bill

I bought 4GEE Home Router 1m Unlimited £50 with Monthly paymentsI was charged £100 for the first month of my contractHow do I get my money back ? and **bleep** is wrong with your billing it makes no sense whatsoever, just somerandom numbers ?  

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7987 by Investigator
  • 638 Views
  • 8 replies
  • 0 Helpful

Extra Charge

Why is every time I get my bill it will Not tell me what my extra charge is always comes up as a fault just another EE con 

Me1313 by Visitor
  • 312 Views
  • 1 replies
  • 0 Helpful

Resolved! Hello

Hi.I would like to know how can I download my bill from last month?

Sim only Plan Early Termination`

Hello there,Can someone guide me about early termination of Sim only plan, I just bought a 24 months Sim only plan in August 2022 and went abroad and returned after 42 days, now I realize I don't need such an expensive connection (comparatively), so ...

ihqsys by Investigator
  • 1602 Views
  • 16 replies
  • 2 Helpful