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I used ee for two months in Uk and now I'm abroad so I don't want to pay any mor

YUILCHEON
Explorer

I used ee for two months in Uk and now I'm abroad so I don't want to pay any more and I don't use that number and the host told me that mail from your company comes to her address in Uk. I want to stop it what should I do?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 4%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
YUILCHEON
Explorer

I want to stop the mail from coming to the address I registered. What should I do? I'm abroad now and I can't use my UK phone number, so if I don't pay, the mail won't come anymore?

Katie_B
EE Community Support Team

Hello @YULICHEON. 

To cancel your account you will need to provide us with your 30 days notice which can be done by calling +44 7953966250. 

If you were to stop paying then your account will build up with bills and more correspondence will be sent to your registered address which can also impact your credit score. 

If you wish to continue paying your account but wish to stop any mail please also give us a call on the number I have provided. 

Katie

Chris_B
EE Community Star
EE Community Star

@YUILCHEON   Was this a contract or a PAYG ( pre pay sim ).  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

You aren't sent letters by EE for PAYG. Otherwise I would have thought it was. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP