Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60681 Views
  • 69 replies
  • 14 Helpful

Contract

Why is my bill so high when my contract finished and I have not renewed 

wallykluk by Investigator
  • 365 Views
  • 2 replies
  • 0 Helpful

Data sim only upgrade

In August 2022, I signed up for the 125gb data only sim card.Would I now be able to upgrade to unlimited or do I have to wait until my current contract has finished.Julie

Sim only

Hi I am selecting the unlimited SIM only contract for 12 months and it is costing £30 a month but there is no mention of any Phone call minutes or text messages in the snippet. How can I find out if this would contain any cross network minutes and te...

Masuma4 by Visitor
  • 372 Views
  • 2 replies
  • 5 Helpful

Ending contract

Why isn't there a place to end my contract online? I don't want it to renew and the phone line isn't open. 

ChunLi by Visitor
  • 673 Views
  • 4 replies
  • 1 Helpful

New Order

I paid an upfront cost for my device , moneys left my account but it says I need to call ?Why would it say this?

Kayb87 by Visitor
  • 350 Views
  • 1 replies
  • 2 Helpful