Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Where do I trade in my old device now my new contact is up and running?

Hello,I stated in my order that I wanted to trade in my old Galaxy S10. My new contact is working now (everything is great btw) where and how do I send my old device?CheersTom

I have a contract but am not using the phone but me and boyfriend as split up an

I have a contract and the contract was for my boyfriend but we are no longer together and he won't help me to pay for it to be canceled so he as left .me in a mess and I can't afford to pay it can u help me

phone bill

why has my bill gone from £14 to £23 without my authorisation

Phon bill

Can I pay the remainder of my bill which I am dew upgrade in January started on SIM only got to wait untill Jan but my phone broke

Cancel my monthly subscription

Good afternoon, I am messaging you regarding the monthly subscription. I would like to cancel mine as I am currently not in the country.

New customer

Looking to take a contract out

Contract states I have upgraded but I haven’t !

On my Ee says I have upgraded in nov this year on my contract,so it isn’t November yet and I haven’t upgraded either any help

Bill

Hello, I need to pay the bills that I couldn’t pay since I didn’t have the money.I need help because now the bills it’s really huge for me.

Upgrading mobile

I took a contract of 24 months plan device called iPhone 13 Pro. If I upgrade my device at last 45 days should my contract again extend to 24 months or should i need to pay the last month bill and I can finish my contract. Further extension after upg...

Friends and family discount not working

I have a Friends and Family discount that i am trying to add to an online upgrade and i keep getting this error message:This code is not valid with your current selection. Please make sure you meet all the conditions of this promotion.I have tried to...