Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! My contract has been finished

Hii , i was having contract of 1 year which was soo much expensive 40 gb cost me £25 month and sometimes you charged much higher so the contract is finally finished I want to change my contract

Resolved! when my contract with the samsung s20+ phone expires

good evening, my name is xxxxx xxxxx xxxxx, I also want to know when my contract with the samsung s20+ phone expires

Phone bill

Hello, I am still being charged monthly for a contract that is finished. I cancelled my direct debit but now my bill is saying I owe money.

Removal of secondary number

I recently changed my phone with EE, at that point I saw that there is a secondary number still on my account - a device from years ago I think. The assistant told me to ring through to cancel it. I can never get through to talk to an operator, is t...

Overcharging

I have a £12 pm SIM only deal but continually charged £20-22 pm. Wht

FORCE INTO A CONTRACT/DEBT

EE need to take mental health serious. I have and still suffering from financial abuse and psychological abuse by a female. EE has ignore all plea from both me and the police. if the Metropolitan police arrest the person in relation to abuse and ha...

Better deal on another website.

will EE match prices from different brands such as Voxi. I’ve got a deal for iphone 14 plus for £45 and EE it’s £53﫠﫠﫠I’ve been with EE for so long it would be a shame to switch.

Returning handsets

Trying to return handset and cancel a contract

There appears to be a fault on your website as i am unable to look at my latest

Your website appears to be down unable to read my latest bill and print it off

Visual voicemail

My 24 month contract with ee expires on 30/11 and I’ve just contacted them to arrange to have a SIM only contract from 1/12. After my call ended I received a few texts from ee. One of them said that visual voicemail has been removed but I can text 1...