Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Finish contract

Hi i want to finish my contract how to do it ?

Call logs

Hi I need my call logs for the last 3 months

Resolved! No subject needed

Been with EE for almost 10 years, and upgraded my phone in the past 2 weeks, I was promised several times on the phone that'd I'd have the 3 smart benefits/add-ons included in my plan(roaming, xbox pass, BT sports).Once I received the phone and set i...

Call log for September 22nd 2022

Afternoon, I would like to access my call log for September 22nd 2022, can someone explain how I can access this or if it can be sent to me?thanks mercy

Change plan

Hi I want to change my plan.what should I do to change plan?

Paper bill

Hi please can I have a paper copy of my bill sent asap

Refund

I am yet to get a refund from ee as I was charged twice for an order.

Upgrade

Would like to talk to someone regarding a possible upgrade?

Outstanding bill

Hii cancelled my EE plan about 1 month ago and i ended up paying the early fee but i called up to double check if any payments were needed even though i’ve paid my monthly contract off and the CS team said nothing is showing up and i’ve paid everythi...