Cancellation of contract

hemantmak1349 · ‎24-08-2022

I need to cancel my contract how can I do it

XRaySpeX · ‎24-08-2022

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎24-08-2022

Hi there @hemantmak1349

Thanks for coming here.

If you wish to cancel the contract please call us on 150 and the team will be happy to help.

Thanks.

Leanne.

XRaySpeX · ‎24-08-2022

You need to contact EE giving 30 days notice of cancellation of your mobile contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

FranS1967 · ‎16-01-2023

I took out a rolling contrace when visiting my mother as advised by the young man in the EE shop and he told me to cancel it straight away as I only wanted it for a month. I did as he said and have now received a debt collection letter saying I owe £60. I have paid this as I do not want it shown as a negative on my credit rating which is very good. I feel completely gobsmacked by this as the letter also states 'despite our repeated attempts to contact you' this is the first I have heard of it. I am no longer using this and want confirmation my account is now closed. I am not ringing again as it took me ages to get through the first time. My account no. Is *******. Please send me a letter to confirm this is now closed. I also think I should be credited back my £60 as it is clearly an error by EE and not myself.

[mod edit: personal details removed from the forum]

XRaySpeX · ‎16-01-2023

@FranS1967 : This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎16-01-2023

Hi there @FranS1967

I am very sorry to hear this has happened.

We have no account access on the community to look into this for you, please give us a call on 0800 079 8586 and the team will get this checked for you and help you further.

Leanne.

FranS1967 · ‎16-01-2023

I have already tried that today and the wait time was horrific. Can you not pass this information on for me or give me an email address I can send it too please.

Christopher_G · ‎16-01-2023

Hi @FranS1967

This is something you will need to call and speak to our Mobile Care team about on the number that @Leanne_T posted. Hopefully you get through soon.

Chris