Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Why Roaming Charges when others don't?

Why must I now pay £2 a day when I visit Europe with EE? 1pmobile, which piggybacks on EE, doesn't charge any extra. To add insult to injury, 1pmobile costs half the price of EE.

Contract Cancellation Help

I am thinking of leaving EE before the 14 days contract window ends because the contract is not as exciting. I found the device to be useful for me. Can I cancel the new contract and pay fully for the device?

Resolved! Upgrade not available

I have less than 30 days on my contract, but my online account states upgrade not available. I did request a PAC code a few days ago, but I haven't used it and want to stay with EE.

Charged for UK Texts?

I selected Shiply for finding a courier,when I selected one Shiply,which is a UK company, sent me a text to confirm booking.When I checked my EE charges I had been charged for two USA texts?It is a UK company.The second charge was for forwarding the ...

Need to pay bill yet can't

Not only can I not access the app to pay my bill, I also cannot pay through the phone! Its currently unavailable, what a joke! How am I supposed to pay, if I cannot pay?!

Bill

Hi! my bank account went into minus £ 85, my 85 was drawn but the bill from ee shows 143, where did my money go?

New upgrades

Hi iam on a sim only contract but would now like to go back monthly with new upgrade .what is ypur best options as at moment i have unlimited txts and calls and data

Credit history

Hey, i just relocated here 3 months ago. I wanna buy a contract phone but don't have credit history for that. Am i eligible yo take phone or not? Please assist. Thanks!

Resolved! Cancelling two sims cards, no written response from EE

Hi. I am really sorry to have to write this public, but I had a terrible experience with EE these days. I ordered a sim last Wednesday, but received no confirmation e-mail. I've called again on Thursday, and customer service told me that they had no ...

Resolved! END OF CONTRACT

My contract ended 06 June still being charged for the device. This now belongs to me. Disgusting EE wont be upgrading and will be moving to O2 who dont do this.