Maybe lost

Bethany16 · ‎11-03-2023

I regrettably got a 3rd line for a friend and I’ve been waiting for payment, is there a way I can lock the fone to prompt payment faster and have it unlocked once paid or am I just going to have to wait it out and most likely have to cover the bill myself.

bristolian · ‎12-03-2023

The account holder can ask EE CS to put restrictions on any line for which they are responsible.

View solution in original post

Northerner · ‎11-03-2023

Hi @Bethany16

Is the SIM registered to you and your address?

Just order the new SIM (3rd line) and the SIM your friend has will be cancelled.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎12-03-2023

The account holder can ask EE CS to put restrictions on any line for which they are responsible.