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Price plan increase for new customers?

Kayjayh
Visitor

‎12-03-2023 04:29 PM

I recently joined EE from BT. I received a message saying that my plan would increase from 31st March. Why is this happening when I’ve only just joined? It makes seem like the price you advertised to encourage me to join was false advertising.

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2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎12-03-2023 06:51 PM

On what date did you join?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Katie_B
EE Community Support Team

‎13-03-2023 06:53 AM

Hello @Kayjayh.

Plans taken out after March 1st 2023 will not be impacted by this years price change. However, if you take out a plan after March 1st 2023, you will be subject to the annual price change in 2024

Katie 🙂

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