Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: HY IS IT SO DIFFICULT TO CONTACT EE ONLINE?

Hi i have an account and I chatted to a support person a couple of weeks ago re my phone etc. He said he would make a note on my file. Now I can’t find a chat option. I don’t want to sing up for another 24 months either. HELP! Please!

Scammed by fake caller and EE closed my account??

Hoping someone can help!!TLDR: I was scammed by someone pretending to be from EE. I called EE right after so they are aware. Now my account has been closed and I can’t phone EE to sort it out as I don’t have a network. How am I meant to contact EE to...

Cancelling my EE Phone Sim Contract

Hello, I want to cancel my sim contract with EE. I have recently travelled to Saudi Arabia and was wondering if there was any way of contacting EE except by calling them on a phone number as the international charges are very high. I researched about...

Resolved! Upgrade

So Ive tried upgrading from contract to SIM only but its still saying i have an upgrade available. What should I do?

I am on the verge of being cut off no fault of my own had anew credit card

Registering Power of Attorney

Hi.My Sister has an EE contract for her phone and broadband, but she has dementia which has worsened over the last 6 months, and is now in a care home. I have Power of Attorney and need to register it with you so I can take over management of her acc...

Account says its been closed? No reason

I went on my ee to pay bill and it says my accounts been closed pay 485 I have never missed a bill and it was due yesterday

My ee perk code doesn’t show on my bill. I’ve received my 2nd months bill

My ee perk code doesn’t show up on my bill. I’ve received my second month bill and still not there and the code shows it has been used. Can customer service sort this out for me.

No upgrade available?

I have gone to upgrade which is now out of contract upgrades were available to me and now all of a sudden I have nothing available and im not eligible for an upgrade?

being charged for a contract that was a free gadget

Hi,I had supply issues when i last upgraden handset ,and after a lot of too and froing ,the outcome was rectified and the manager that rectified it said as a gesture of good will for all of the troubles he would give me a galaxy watch ,to which i agr...