Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

EE SIM card

Hi how long have I had my EE SIM card now please am I a vip customer yet and could you please tell me the numbers of my outgoing and incoming calls history please

Resolved! Call log

Hi i need to access call logs for mobile xxxxxxxxxxx for february 2021. Can you please advise how to do this. Thank [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

P30 light android phone contract ending on 21.09.22

i would like to continue with my current phone on a SIM only basis. How much will this cost me per month?

Feeling abused

Why do EE seem to make it so difficult to cancel an account..? I don't have a mobile number for my mifi which has not been in use for several months. I logged in to my account and there is no option to cancel or suspended my account. I cancelled my D...

over charged

Cannot upgrade online but upfront payment has been taken twice and sent to EE

Cannot upgrade online...The process has failed twice even though the upfront amount of £330 has been sent to EE on both occasions...Am i credited with these amounts in my account as the payments have both been sent to EE ?

Lost sim

Hi

Overcharged

Hello, I bought a phone this weekend from EE and took out a new contract. On this I had a 20% discount code, which brought the monthly payments down. However on the app it says they are taking it this week and it is not the discounted amount. Any rec...

My bill price is wrong

How is my bill £134 and it shouldn’t be near that I only added one phone on my bill at £49.50

Upgrade

Hello, I used to be able to see early upgrade on my device in December 2022 but now when I go into my account it says I am unable to upgrade