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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59584 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade

Hi I wanted to see what deals you can offer for an upgrade 

Resolved! Bill after 2 days?

seriously I pick my phone up 2 days ago and set it up yesterday and I've been billed ?  Joke of a company. I set a direct debit up for 1st of month. How can you get a bill without using the service????

Blkay by • Investigator
  • 382 Views
  • 1 replies
  • 2 Helpful

Resolved! Hi

How cd. I change my direct debit account details?

Bukkie by • Investigator
  • 449 Views
  • 1 replies
  • 1 Helpful

No “ End User” on my account please !!

I have noticed EE has established “Bill payer” and “ User” for my account with different terms . I am THE ONLY ONE USER OF MY ACCOUNT . No family member or friend is allowed to use or share, buy add ons or do anything to my account which is for MY OW...

Jules1209 by • Investigator
  • 408 Views
  • 1 replies
  • 0 Helpful

No suitable plans available

Hi. I would like to check the plans for a couple of phones, because I don't know which one, I should get, but unfortunately when I select a phone it says no suitable plans available. Yes, I read the other topics and no i don't want to do it on the ph...

NeoLevy by • Visitor
  • 716 Views
  • 2 replies
  • 0 Helpful

Itemised billing

Hello, Is it possible to receive calls history on my devices for the last 3-6 months. Thank you.

Evgeni by • Visitor
  • 493 Views
  • 2 replies
  • 4 Helpful

Ending contract

I will be cancelling my service when my contract ends on Dec 27th 2022.  When I give my 30days notice do I have to wait until that date or can I give notice 30days before the end date ready for Dec 27th to be the final date.  I am intending to keep m...

Discodog by • Visitor
  • 506 Views
  • 2 replies
  • 3 Helpful

Cancelling an old number after upgrading

I upgraded my boys phone and they are still charging me for the old number ,they told me originally that it was all sorted but I am still paying the bill, I have tried phoning them but after 2 hours each time I gave up ,how can I sort this online

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