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Account suspended after upgrading to new monthly contract until I pay £1099!??

marcjames
Investigator
Investigator

‎17-03-2023 07:45 AM

I've upgraded my phone recently and selected the £90 per month option for doing so. All done through the phone to EE and now I cannot make calls and data has been suspended because I apparently owe you £1099!!??

0 Helpful
5 REPLIES 5
Chris_B
Grand Master
Grand Master

‎17-03-2023 08:27 AM

@marcjames  You will have to call customer services from a different phone in order to sort this. 

0 Helpful
marcjames
Investigator
Investigator
In response to Chris_B

‎17-03-2023 08:50 AM

I am, I've been put on hold for 42 minutes so far.

0 Helpful
Katie_B
EE Community Support Team
In response to marcjames

‎17-03-2023 11:15 AM

Hello @marcjames. 

Welcome to the community. 

Could you please confirm if you have now spoke with a member of our customer care team?

Katie

0 Helpful
marcjames
Investigator
Investigator

‎17-03-2023 11:22 AM

Yes, I have finally spoken to a representative and it has been resolved. Big error on EE's part to falsely claim I owed over £1000, all resolved now. No apology though 🙂

0 Helpful
Katie_B
EE Community Support Team
In response to marcjames

‎17-03-2023 11:30 AM

I am sorry to hear this @marcjames. 

Thanks for letting us know a member of the team has been able to resolve this for you. 

If you have any questions in the future please be sure to let us know, 

Katie