Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Hi can you send me an itemised bill for July. It’s way higher than usual and I h

Unknown number in bill - appears twice at exactly the same time, same duration,

I have two charges on my current bill for calls to a number I dont recognise. According to the bill I made two calls to the same number at the same time for the same duration, both got charged. The number is 09037049005.

EE sends letters saying I have an overdue amount, but….

Hello,EE has been sending me letters saying I have an overdue amount. I cancelled my contract a couple months after it finished. Anything I owed should have been taken by direct debit with my last bill. I rang customer service to have it paid off, bu...

Bills

Why hasn’t my bill gone down after the 24 month contract has finished?

Resolved! Payment

Hi

Add on sim only

Would like to speak to member of ee team. Sales

why doesn't it return to full access?

ID CORRELATION - ALREADY TRIED BOKU

I HAD A FITNESS SUBSCRIPTION FROM GOOGLE PAY THAT I PAID FOR THROUGH MY PHONE, IT WAS A 3 MONTH SUBSCRIPTION THAT I CANCELLED AND HAVE PROOF OF THIS BUT I AM CHARGED EVERY 3 MONTHS. I CAN SEE IT IS CANCELLED, I TRIED FINDING ID CORRELATION THROUGH BO...

Monthly charge higher than agreed

I ordered a new device online and it was meant to be delivered within 48 hours as there were no indications it was out of stock. It didn't arrive but that is not really an issue. Took around 8 to 10 days to de delivered The issue I have is that when...

Upgrades

Hi, I am not sure how the process works as just been with EE for a year.I normally when the new iPhone comes out I pre order every year and use to trade in my device. How does it work for EE? I will probs have about £650 left to pay. Do I pre order o...