Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 64042 Views
  • 69 replies
  • 14 Helpful

Upgrade

HiI'm due an upgrade on my S20. I'm having issues upgrading as it states I have an S8 which isn't true.My previous contract was on the S8 but I currently have the S20Could someone resolve this please.

PatiP by • Explorer
  • 471 Views
  • 4 replies
  • 0 Helpful

Phone bill

My phone bill was supposed to come out on the 31st December 2022 through direct debit, on ‘My EE’ it shows that it’s been “Paid”  but my bill payment hasn’t left my account, I would like to know if it’s actually been paid, or not? I don’t think the a...

Upgrade

Trying to upgrade with the winter sale samsung s22 ultra was £71 now £57 with £30 upfront but when I proceed to checkout the discount isn't applied. How do I fix this? 

Extra charge

Hello theres an extra charge of £3 on my account but it doesn’t show what it is. Please can you tell me 

My bill

I’ve paid my bill by postal order but I don’t know if you have received it yet because it’s saying my bill is still overdue. I sent you a bill for £55 on 13 December but because of postal workers strike action my bill might be delayed due to that. So...

Resolved! Upgrade

Hi I have just upgraded my ipad to an iPad Pro. When will my other iPad contract show that its ended.at the moment on my eye account it’s showing I have 3 devices.my phone , my old iPad, and my new iPad Pro.

Johnboy66 by • Investigator
  • 542 Views
  • 3 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about