Hi there,
just joined by phone EE last Tuesday Via phone. Agreed for a sim only contract 12 months unlimited data calls texts including 1000 minutes calls in Europe for 38 pounds. Gave my pac number to maintain my old number. Told to call back at SIM card reception to activate pac. On Wednesday received SIM card with the temporary number. Called the sale team as instructed. They advised the SiM card they sent was wrong as it should have had my old number! They advised they would send a new SIM card. They offered a cheaper deal on the plan for the inconvenience. I asked for confirmation of deal via email. They said it will follow. Thursday: received second SIM card with a new temporary number. Called back sale team. This agent said the instructions I was given on Wednesday were wrong as all SIM card come initially with a temporary number. They do not have any notes on the offer discount I was given on Tuesday. Eventually they agree that they would fulfil the offer made on Tuesday. They promise to send details of plan (yet not received). They activate pac number. On Friday I find out: my account has no discount as promised on Wednesday, no international calls as promised on tuesday, plus I have now 2 accounts, one with my old number one with the first SIM card number I was sent! I called on Friday. They told me they would investigate and cancel one of the two accounts. Still waiting. I raised a complaint. I hope to get a call with a resolution today. I was so looking forward to switch to EE and I am now so very disappointed. Not only I didn’t get the offer I was made but I didn’t even get what I was first offered. The have to pay my international calls to Italy at a full rate at a time these calls are so important as my mother is in hospital. So frustrating!
