Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Daft question!

NicWoo1
Visitor

‎19-03-2023 11:13 AM

I'm currently on a plan but wish to change to Sim only as my handset is ok.  If I order online, do I keep the same number?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎19-03-2023 11:47 AM - edited ‎19-03-2023 11:47 AM

@NicWoo1  providing you’re eligible to upgrade you can upgrade to a Sim only contract.    Don’t just take out a new contract it must be an upgrade.   And you do this via your online account and click upgrade 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎19-03-2023 12:11 PM

As long as you order an upgrade & not a new line.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP