Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct debit

Hi I need to set up direct debit as it got deleted by mistake

My phone has been cut off and a large bill im co fused about

Hello I have recently had my phone stolen. And I have just got a new sim today at the ee store. To revive this sim I had a bill of 67 pound which I hadn’t paid and was the only bill mentioned. I have called 150 and it says I now owe 140 and I am unab...

Upgrade

I am due an upgrade but don't need a new phone. I want sim only with the same allowances I have now. How much would this be.

Sim only contract

I'm looking to change over to a sim only contract, but the ones that are showing only mention data, not calls/texts, can anyone advise if these will be extra, or if they are also included?

I phone

When can I change my tariff or upgrade my phone

Phone number cancellation

Hi, I have left the UK and have decided that I will no longer use my number. My number is xxxxxxxxxxx and I have unbundled my monthly payments from my debit card. I would like to check if my contract has expired and will be automatically cancelled? [...

Billing

Hi, why still I have been charged this month for roaming pass which I have asked for three months ago for one months only and I made a complaint about this??

Claiming on Insurance

Hi, i pay for full coverage insurance for both of my devices , one is broken so i would need to claim on the insurance but I’m not sure how it works, do i need to pay any extra money up front? And i also wanted to upgrade too, would i need to claim ...

Hi, please could you let me know when my contract is until?

Trade in scam

So I took out a new contract with a £22 discount if I traded in my old phone. EE sent me the envelope, I posted it and it got lost. Now nobody wants to know, EE says it's my responsibility even though they paid postage and have a contract with RM, an...