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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59647 Views
  • 69 replies
  • 14 Helpful

No suitable plans available

Hi. I would like to check the plans for a couple of phones, because I don't know which one, I should get, but unfortunately when I select a phone it says no suitable plans available. Yes, I read the other topics and no i don't want to do it on the ph...

NeoLevy by • Visitor
  • 720 Views
  • 2 replies
  • 0 Helpful

Itemised billing

Hello, Is it possible to receive calls history on my devices for the last 3-6 months. Thank you.

Evgeni by • Visitor
  • 498 Views
  • 2 replies
  • 4 Helpful

Ending contract

I will be cancelling my service when my contract ends on Dec 27th 2022.  When I give my 30days notice do I have to wait until that date or can I give notice 30days before the end date ready for Dec 27th to be the final date.  I am intending to keep m...

Discodog by • Visitor
  • 511 Views
  • 2 replies
  • 3 Helpful

Cancelling an old number after upgrading

I upgraded my boys phone and they are still charging me for the old number ,they told me originally that it was all sorted but I am still paying the bill, I have tried phoning them but after 2 hours each time I gave up ,how can I sort this online

Resolved! Why are my bills so high since I joined EE from Virgin?

BILL DATE                                                AMOUNT 15.8.22                                                       £ 10 12/9/22                                                       £17;30 12/10/22                                          ...

Cancelled contract - no update

I cancelled my order and contract in the EE store on Saturday but it hasn't updated on my account and I haven't received a confirmation that the device has been received by EE, I never actually had the phone as it was out for delivery when I cancelle...

luluboo90 by • Contributor
  • 413 Views
  • 1 replies
  • 0 Helpful

Resolved! No Contract - No Leaving Fee ?

Hi allSo, not sure about this but thought I would check as you guys or EE staff may be able to help.I had two mobiles provided via third party to my business which unfortunately closed. I had the devices placed into my own name.However, Times are har...

funky2 by • Explorer
  • 472 Views
  • 1 replies
  • 2 Helpful

Close account

Hi,I haven’t been able to use my phone for the past 12 months as you can see from the usage. How much would it cost to close my account?

Milky5 by • Visitor
  • 472 Views
  • 1 replies
  • 1 Helpful
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