16-03-2023 02:14 AM
I just upgraded my S20 FE 5G to the S22 online (also upped my contract price by nearly £40/mo) but when reading the order confirmation screen it says I agreed to a Samsung Trade In offer and if I don't send back a listed device (every S20 is listed but the FE 5G!) I won't save £14/mo.
Does that mean my monthly bill will stay at the price I agreed on screen? Or will it go up by £14/mo if I don't send a device back?
Nothing on the sales/upgrade pages said that it was a discounted price because of any trade in agreement, I'm worried now that I've made a mistake and my bill will go up! Given that EE know the phone I'm upgrading from it's a bit ridiculous applying an offer that requires a device I don't own in the first place!
Solved! See the answer below or view the solution in context.
16-03-2023 08:40 AM
Hi @SY777,
Welcome to the EE Community. 🙂
Please get in touch with Customer Care so a member of the team can access your account and check the specifics of your personal upgrade offer.
Thanks
James
16-03-2023 08:40 AM
Hi @SY777,
Welcome to the EE Community. 🙂
Please get in touch with Customer Care so a member of the team can access your account and check the specifics of your personal upgrade offer.
Thanks
James